Lighting the path to better health.

Without a regular family doctor in Ontario, health information often ends up scattered - a prescription at one pharmacy, a lab slip in an email, visit notes you cannot find when follow-up is needed. That fragmentation makes it harder to stay on top of care, especially when multiple family members see different providers.

Virtual primary care solves access, but continuity depends on having one place where every visit, document, and next step lives together. The Northstar Medical patient portal is built for that - a secure dashboard you can open anytime from any device.

When you create a Northstar account, your portal becomes the hub for virtual care. Book appointments, join video visits, and review everything from your visit in the same place - no separate apps or paper trails to manage.

Each covered household member on Northstar family primary care gets their own portal login and record. Parents can help children access documents, while adults keep their information private and organized under one household arrangement.

After every virtual appointment, your portal updates with a visit summary outlining recommendations and next steps. Prescriptions are sent electronically to your preferred pharmacy when appropriate. Lab requisitions appear ready to take to a local laboratory, and sick notes or other medical documents are available when your practitioner provides them.

Northstar primary care and Northstar family primary care include the portal tools that support the relationship — records in your account, results as soon as they arrive, and easier booking for follow-up. A One Time Visit still receives full visit documentation through the same secure portal.

Your health information is protected with secure, encrypted technology that meets Canadian privacy standards, including PHIPA requirements in Ontario. Only you and authorized members of your care team can access your medical records.

The portal is designed to be straightforward: clear navigation, readable visit notes, and documents you can reference or download when you need them.

Sign in before your appointment to confirm your details and complete any pre-visit intake. After your visit, check the portal for prescription status, lab orders, and follow-up guidance from your practitioner.

If you have questions about a document or need help accessing your account, our support team is available through the help centre. Whether you book a One Time Visit or start Northstar primary care, your portal keeps you informed.