Terms of Service

1. Introduction

Welcome to Northstar Medical. These Terms of Service ("Terms") govern your use of our website, patient portal, practitioner portal, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

2. Description of Services

Northstar Medical provides a secure, AI-assisted virtual care platform that includes:

• AI-powered enhanced diagnostic assessments
• Secure messaging, video, and voice consultations
• Medical record access and document management
• Appointment scheduling and reminders
• Prescription tracking and related services
• Billing and subscription management (My Northstar+)

Important: The Platform provides clinical decision support tools to licensed healthcare practitioners. It does not replace professional medical judgment. All clinical decisions are made by licensed Ontario Nurse Practitioners (or physicians, where applicable).

3. Eligibility

• Patients must be residents of Ontario (or as otherwise permitted) and capable of consenting to care.
• Practitioners must be licensed in Ontario and in good standing with their regulatory college (CNO for Nurse Practitioners, CPSO for physicians).
• You must be at least 16 years old (or have appropriate parental/guardian consent where required).

4. Your Account and Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and complete information.
• You must not share your account or allow unauthorized access.
• You agree to notify us immediately of any suspected unauthorized use.

5. Acceptable Use

You agree not to:

• Use the Platform for any illegal purpose
• Upload false, misleading, or harmful content
• Attempt to gain unauthorized access to the Platform or other users' data
• Interfere with the security or operation of the Platform

6. AI-Powered Features

Certain features use artificial intelligence (including MedGemma) to generate suggestions and clinical decision support. You acknowledge and agree that:

• AI outputs are suggestions only and are not a substitute for professional medical advice, diagnosis, or treatment.
• All AI-generated clinical content is reviewed and approved (or modified) by a licensed Nurse Practitioner before being shared with you.
• You should always consult with your practitioner regarding any health concerns.

7. Privacy

Your use of the Platform is governed by our Privacy Policy and Consent Management Policy. By using the Platform, you consent to the collection, use, and disclosure of your information as described in those policies.

8. Intellectual Property

All content, software, and materials on the Platform are owned by Northstar Medical or its licensors. You may not copy, modify, or create derivative works without prior written permission.

9. Disclaimers

The Platform is provided "as is" and "as available." We do not guarantee uninterrupted, error-free, or completely secure service.

Medical Disclaimer: The Platform is a tool to support healthcare delivery. It is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your licensed healthcare practitioner.

10. Limitation of Liability

To the maximum extent permitted by law, Northstar Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

11. Termination

We may suspend or terminate your access to the Platform at any time for violation of these Terms or for any other reason.

12. Changes to These Terms

We may update these Terms. Material changes will be notified through the Platform or by email. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

14. Contact Us

Northstar Medical

Email: general@northstarmed.ca